Support · 24/7 for critical issues
How can we help you ship?
Search 200+ articles, browse the docs, or send us a message.
⌘ K
Popular:
Avg response in 2 hoursSOC 2 · PCI DSS · GDPR
API:12.4B calls/day
p95 latency:84ms
Regions:14
Customers:2,000+
Uptime:99.99%
Auth rate:98.4%
Throughput:1.8M TPS
API:12.4B calls/day
p95 latency:84ms
Regions:14
Customers:2,000+
Uptime:99.99%
Auth rate:98.4%
Throughput:1.8M TPS
Quick help
Pick the channel that fits
Live status
Status & uptime
Live, per service.
Services
Last 24h- Operational
Fintech API
us-east-1Uptime 100%
- Degraded
AI Voice
globalUptime 100%
- Operational
Billing
us-east-1Uptime 100%
- Operational
Migrate
globalUptime 100%
- Operational
Identity
us-west-2Uptime 100%
- Incident
Insights
eu-west-1Uptime 100%
Recent incidents
Insights query latency elevated in eu-west-1
investigating·2 min agoAI Voice reconnects in ap-southeast-1
monitoring·1h agoScheduled maintenance complete — Identity EU
resolved·6h agoBilling webhook retry — no customer impact
resolved·1d ago
Contact
Get in touch
Send us a message
Drop a note and our team will get back to you, usually within two hours during business hours.
Reach us directly
Email
support@gweb.techHours
Mon–Fri · 9am–6pm PT
24/7 paging for critical
What to include
- Error messages and request IDs
- Steps to reproduce, with code
- What you expected vs what happened
- Account email and product region
Community
Community
Ask other builders.
Three places where the GWEB community lives.
FAQ
FAQ
Frequently asked questions
Still need help?
Our team is online right now — get a real human within two hours.